Terms + Conditions

Orders

By placing an order the customer accepts these general terms and conditions. Any alternative arrangements have to be confirmed in writing by us.

Prices

All prices are subject to VAT at the rate ruling at time of supply. Prices can be changed without prior notice. For orders the valid price is the price effective at the ordering date.

Shipping charges

Shipping inside Austria: €8,50 excl. VAT

Shipping outside Austria: according to quotation

Delivery

As far as product-specifically necessary, cool packs will be used for the shipping, which guarantee the cooling of products during transport reliably. For each shipment – excepting only the transport of samples or replacement products – an all-inclusive fee for packaging and transport will be charged. If products are cancelled after the order has been confirmed a cancellation fee of 25% of the merchandise value will be charged.

Guarantee

Eubio delivers a product datasheet with each product. We guarantee that the delivered products will answer at least to the specifications on the datasheet, and we supply a free replacement if a product should not be in accordance with our high quality standards. Complaints about products have to be made within 60 days after delivery of the goods. Warranty claims outside of the given product specifications or for immediate availability are explicitly excluded.

Payment

Our invoices are payable 30 days net. Failure to observe the time-limit will result in the charging of 8,5% default charges. Payments will be used to clear the accrued expenses first, then the interest, and lastly the oldest invoices. A payment is considered as done when we can command the sum. Failure to comply with our payment terms authorizes us to discontinue supplies.

Reservation of proprietary rights

Delivered goods will stay property of Eubio until the complete settlement of the current account of the buyer.